Returns & Exchanges
At Bokksu Boutique, we strive for excellence in every bite, but due to the perishable nature of our artisanal Japanese snacks, we can only accept returns on non-food items or damaged goods. Please contact our support team within 14 days of delivery to initiate a claim for a refund or replacement.
Contact Support
Email our customer concierge with your order number and photos of the damaged or incorrect items to begin the review process.
Wait for Approval
Our team will evaluate your request within 48 hours to ensure it meets our quality guarantee and safety standards for food handling.
Prepare Your Package
If returning non-perishable boutique goods, securely pack the items in their original packaging with all tags and inserts included.
Receive Refund or Credit
Once your return is processed or your claim is approved, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing